Refund policy

We have a 2 days return policy, which means you have 2 days after receiving your package to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at help.kapekace@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at help.kapekace@gmail.com. 

Self-ship: If your area pin code is not serviceable for pick up, you will need to self ship the product via any reliable courier partner. After shipping, you have to share courier receipt with us on email id help.kapekace@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We are responsible to bear reverse shipment charges only in case of damage product as received , please share images and video on mail itself to show the damage, in all other cases such as quality is not as expected or size is big or small then expected,  or for that matter any such reason apart from defect the customer shall bear the reverse shipment charges. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Where should I self-ship the Return?

1st Floor, House No. D-87, Block D, Vijay Vihar, Phase 2, Rohini, New Delhi, North West Delhi, Delhi

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 2-5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at help.kapekace@gmail.com.